REFUND & RETURN POLICY
DATE OF LAST UPDATE: February 10, 2022
If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on Omnutra.com in accordance with the terms below:
A return authorization must be requested within 30 days of your date of delivery. You must contact us at support[@]omnutra.com to request and receive an RMA.
The return authorization number must be included along with your returned product.
Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.
You must return the Product to the address provided to receive a refund at your cost within 30 days of receipt of RMA.
Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
Additional terms and conditions:
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned product(s) while in transit back to OmNutra
If you return Product to OmNutra (a) without a return authorization from OmNutra or (b) without all parts and accessories originally included with your purchase, OmNutra retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
- Some health and personal care items
- There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after you receive your order
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support[@]omnutra.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, reach out to us at support[@]omnutra.com and we will provide you further instructions on where to return the item for an exchange.
Please note that we cannot accept exchanges beyond 30 days from the date of delivery.
Still have questions about your return? Contact customer service at support[@]omnutra.com.
Re: Customer Support – Order#
340 S. Lemon Ave. Ste# 9788
Walnut, California 91789