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    • Shipping policy

    Shipping Policy

    Last Updated: May 2026

    At OmNutra, we are committed to delivering your order quickly, safely, and transparently.

    Order Processing

    Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
    Orders placed after 12:00 PM (local fulfillment center time) may be processed the next business day.

    During high-demand periods, processing may take up to 3 business days.

    Once your order ships, you will receive a confirmation email with tracking information.

    United States Shipping

    We ship to all U.S. locations, including:

    • Continental U.S. (48 states)
    • Alaska
    • Hawaii
    • Puerto Rico
    • U.S. Military addresses (APO/FPO/DPO)

    Continental U.S. (48 States)

    • Standard Shipping: 3–7 business days
    • Expedited Shipping: 2–3 business days
    • Priority Shipping: 1–2 business days

    Alaska, Hawaii, Puerto Rico

    • Standard Shipping: 5–10 business days
    • Expedited Shipping: 3–6 business days (when available)

    Note: Expedited options may be limited depending on carrier availability.

    Military Addresses (APO/FPO/DPO)

    • Shipping Method: USPS only
    • Estimated Delivery: 7–15+ business days

    Delivery times may vary depending on military mail handling and destination.

    International Shipping

    • Standard International: 7–14 business days
    • Express International: 4–8 business days

    Delivery times are estimates and may vary due to customs.

    Shipping Rates

    Shipping costs are calculated at checkout based on:

    • Location
    • Shipping method
    • Order size and weight

    Free standard shipping is available on U.S. orders over $50 (continental U.S. only)

    Additional charges may apply for Alaska, Hawaii, Puerto Rico, and Military addresses.

    Order Tracking

    Tracking information will be emailed once your order ships.

    Please allow 24–48 hours for tracking updates.

    International Orders

    Customers are responsible for any customs duties, taxes, or import fees.

    Customs processing may cause delays beyond our control.

    Shipping Address

    Please ensure your shipping address is correct at checkout.

    OmNutra is not responsible for:

    • Incorrect or incomplete addresses
    • Packages delivered to the address provided

    Contact us immediately if changes are needed before shipment.

    Lost or Stolen Packages

    If tracking shows delivered but the package is missing:

    • Check around your property
    • Check with neighbors or building management

    If still missing, contact the carrier first, then email us.

    We will assist where possible.

    Damaged Orders

    If your order arrives damaged, contact us via email within 48 hours.

    Include:

    • Order number
    • Photos of the item and packaging (attach to email)

    We will arrange a replacement or resolution.

    Multiple Shipments

    Orders may ship in separate packages depending on availability.

    Shipping Restrictions

    Some shipping methods may not be available for:

    • P.O. Boxes
    • Alaska, Hawaii, Puerto Rico
    • Military addresses

    Carrier availability may vary.

    Delays

    We are not responsible for delays caused by:

    • Weather
    • Carrier disruptions
    • Customs processing
    • Incorrect address entry

    Contact

    For any shipping-related questions:

    Email: support[@]omnutra.com

    We typically respond within 24 hours (business days)